Privacy Policy

Privacy Policy

At Gateway Casinos Woodstock, we value the trust you place in us when sharing your personal information with our website, app, and physical venue. This Privacy Policy outlines how we collect, use, store, share, and protect the data provided to us by visitors to our site and our registered members.

Data Collection

We collect two types of data: publicly available and private. Publicly available information includes your name, email address, phone number, postal code, date of birth, username, password, card details (as required for account registration), and any other information voluntarily submitted through various forms on our website or in person at the venue.

Purpose of Data Collection

We collect this data to:

• Provide you with a personalized experience based on your preferences
• Inform you about new offers, promotions, and events
• Enhance security features by monitoring login attempts and suspicious activity
• Create and manage user accounts for loyalty program participation

Data Storage

We store all collected data securely within our databases using encryption technologies. Access to these systems is strictly controlled through multi-factor authentication methods.

Sharing Your Information

Your information may be shared:

• Internally among authorized staff members at the venue or with third-party service providers acting on our behalf
• With our affiliated properties participating in the My Club Rewards program, which allows you to earn and redeem points across multiple locations
• As required by law, or as permitted under applicable legislation

Security Measures

To protect your data, we use industry-standard SSL encryption for secure communication over HTTPS. In addition:

• Regular security audits are conducted by experienced professionals
• Access controls prevent unauthorized entry into our databases
• Staff training emphasizes the importance of handling personal information securely and responsibly

Your Rights Under Data Protection Laws

You have the following rights regarding your data:

• Right to access: You can request a copy of your stored data upon reasonable notice.
• Right to correct: If you believe any collected information is inaccurate, please contact us to make corrections.
• Right to delete (delete account): To have all personal information and associated accounts removed from our systems.

Consent

By using the website, registering an account, or visiting the venue in person, you signify consent for data collection, storage, sharing, and usage as outlined above. You can opt-out of receiving marketing materials at any time by contacting us directly via phone, email, or physical address on record with your account.

Contact Information

If you have questions about this policy, need assistance opting out, or wish to make corrections to your information, contact us.

We will respond promptly and effectively handle all requests in accordance with applicable data protection regulations.